Krakiya FAQ —
Quick Answers to Every Question

Yes. You must be at least 18 years old to register and play on krakiya. By creating an account you confirm that you meet this requirement. Krakiya takes responsible gaming seriously and reserves the right to request age verification at any time.

No. Each player is allowed one krakiya account only. Creating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you have trouble accessing your existing account, contact support at [email protected] instead of creating a new one.

On the Login page, click the "Forgot Password" link and enter the mobile number linked to your account. You will receive a reset code via SMS. Enter the code, set a new password, and log in. If you no longer have access to your registered mobile number, contact support directly.

Log in to your krakiya account and go to the Profile or Account Settings section. You can update your display name and contact preferences there. For changes to your registered mobile number or payment details, contact the support team at [email protected] to verify your identity first.

If you want to permanently close your account, email [email protected] with your request. Before closing, make sure you have withdrawn any remaining balance. Account closure is usually processed within 48 hours. If you are closing your account for gambling-related reasons, please visit the Responsible Gaming page first — there are self-exclusion tools that may be more suitable.

Deposits via bKash, Nagad, and Rocket are credited to your krakiya wallet instantly in most cases. If your balance does not update within a few minutes of completing the payment, take a screenshot of the transaction confirmation and contact support with the reference number.

Most withdrawal requests are processed within a few hours. In some cases — particularly during peak periods or for larger amounts — it may take up to 24 hours. Funds are sent to the same bKash, Nagad, or Rocket account you used to deposit. Make sure your payment details are correct before submitting a withdrawal request.

Minimum and maximum deposit limits vary by payment method and may be updated from time to time. Visit the Wallet page for the current limits for bKash, Nagad, and Rocket. Krakiya does not charge any fees on standard deposits, though your mobile payment provider may apply their own transaction charges.

Withdrawals can be rejected for a few reasons: the payment account number does not match the one on file, the withdrawal amount exceeds your available balance, an active bonus has unmet wagering requirements, or there is a security hold on your account. Check your account details and bonus status first. If the issue is unclear, contact support at [email protected] with your transaction ID.

Krakiya does not charge platform fees on standard deposits or withdrawals. However, bKash, Nagad, and Rocket may apply their own service charges depending on the transaction type and amount. Check your mobile payment app for their current fee schedule.

Yes. All krakiya games use certified random number generation (RNG) to determine outcomes. Every spin, roll, and draw is completely independent — previous results have no influence on future ones. The return-to-player (RTP) percentages and odds for each game are published on the individual game pages so you always know what you are playing with.

Most krakiya games allow bets starting from as low as 10 BDT per round, making them accessible for players at all budget levels. Maximum bet limits are set per game. Check the individual game page for the exact minimum and maximum bet sizes before you start playing.

If your connection drops mid-round, the game server records the state of the round at the point of disconnection. When you reconnect and reopen the game, the round will either complete automatically based on the RNG result already generated, or you will be returned to the point where you left off. Your balance is always protected — you will not lose a bet due to a disconnection.

Yes — all krakiya games are fully optimised for mobile. They work in your mobile browser (Chrome, Samsung Internet, Firefox on Android; Safari on iPhone) without any download required. For the best experience, download the krakiya app from the App page — it loads games faster and gives you easier access to your wallet and promotions.

Circus Delight is the most beginner-friendly krakiya game — just set your bet and spin. Super Keno is also very easy to pick up: choose your numbers, set your stake, and wait for the draw. If you want something more interactive, Fishing is great fun and the controls are intuitive on mobile. Roulette even-money bets (red/black) are simple and give you close to a 50% chance each round.

Wagering requirements specify how many times you need to play through a bonus amount before you can withdraw the winnings. For example, a 10x wagering requirement on a 500 BDT bonus means you need to place a total of 5,000 BDT in bets before the bonus converts to withdrawable cash. The specific wagering requirement for each krakiya promotion is listed on the Offers page.

Most krakiya promotions are claimed automatically when you make a qualifying deposit. Some offers require you to enter a promo code during the deposit process. The exact claim method is described on each individual offer on the Offers and Promotions page. If a bonus does not appear in your account after a qualifying deposit, contact support with your deposit reference.

Yes. All krakiya bonuses have an expiry date. If you do not meet the wagering requirements before the bonus expires, the bonus funds and any associated winnings will be removed from your account. The expiry period for each offer is clearly stated on the Offers page. Always check the terms of a bonus before claiming it.

No. Bonus funds must meet the wagering requirements before they can be withdrawn. Your real-money balance is always withdrawable at any time, but bonus funds and winnings generated from bonus play are held until the wagering conditions are satisfied. This is standard practice across all online gaming platforms.

Slow loading is usually caused by a weak internet connection. Try switching from mobile data to Wi-Fi or vice versa. If you are using the browser, clear your cache and cookies, then reload the page. If you are using the krakiya app, close it completely and reopen it. If the problem persists across multiple sessions, contact support with details of your device and connection type.

If a game freezes mid-round, close the game and reopen it. The round result is stored server-side, so your balance will reflect the correct outcome when you reconnect. If your balance appears incorrect after a freeze, note the time and game name and contact support at [email protected] — the team can review the game log and correct any discrepancy.

Krakiya works best on the latest versions of Google Chrome, Samsung Internet, and Mozilla Firefox on Android, and Safari on iPhone and iPad. Make sure your browser is up to date for the smoothest experience. Older browser versions may have compatibility issues with some game features.

Yes. Krakiya uses SSL (Secure Socket Layer) encryption on all pages and transactions. Your account credentials, personal details, and payment information are encrypted in transit and stored securely. Krakiya does not share your personal data with third parties except as required to process payments. See the Privacy Policy for full details.

If you want to take a short break, you can use the cool-off feature to temporarily suspend your account for a set period — 24 hours, 7 days, or 30 days. During a cool-off period you cannot log in or place bets. To activate a cool-off, go to the Responsible Gaming page or contact support.

Self-exclusion is a longer-term option for players who feel they need to stop gambling for an extended period. When you self-exclude on krakiya, your account is blocked for the duration you choose — typically 6 months, 1 year, or permanently. During self-exclusion you cannot register a new account. To request self-exclusion, visit the Responsible Gaming page or email [email protected].

If gambling is causing you stress, financial difficulty, or affecting your relationships, please reach out for support. Krakiya's Responsible Gaming page has resources and guidance. You can also contact our support team at [email protected] — they can help you activate limits or self-exclusion immediately. Remember: krakiya games are meant to be enjoyable, and it is always okay to take a break.