Krakiya Privacy Policy

1 What Data We Collect

When you interact with krakiya — whether you're browsing the site, registering an account, or making a deposit — we collect certain information. Here's a clear breakdown of what that includes and why.

Krakiya does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. We also do not collect your mobile banking PIN at any point — that stays between you and your banking provider.

2 How We Use Your Data

Every piece of data krakiya collects has a specific, legitimate purpose. We don't collect data speculatively or store information we don't need. Here's exactly how your data is used:

• Account management: Your name, contact details, and date of birth are used to create and maintain your krakiya account, verify your identity, and communicate with you about your account.
• Payment processing: Your mobile banking number is used solely to process deposits and withdrawals. Krakiya does not store full payment credentials beyond what is necessary for transaction matching.
• Security and fraud prevention: Technical data such as your IP address and device information is used to detect suspicious login attempts, prevent fraud, and protect your account from unauthorised access.
• Platform improvement: Aggregated, anonymised usage data helps krakiya understand how players use the platform so we can improve game performance, navigation, and overall experience.
• Legal compliance: Krakiya is required by law to retain certain records for anti-money laundering (AML) and know-your-customer (KYC) compliance purposes. This data is stored securely and accessed only when legally required.
• Responsible gaming: Your gaming activity data is monitored to identify patterns that may indicate problem gambling. This allows krakiya to proactively offer support tools where appropriate.
• Marketing communications: If you have opted in, krakiya may use your contact details to send you information about promotions, new games, and platform updates. You can opt out at any time.

3 Payment Data & Security

Krakiya processes all deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. When you initiate a payment, you are redirected to your mobile banking app to complete the transaction. Krakiya receives a transaction confirmation and reference number — we do not receive or store your mobile banking PIN or full account credentials.

The financial data krakiya does store includes:

• Your registered mobile banking number (used to match your krakiya account to your payment method and to process withdrawals).
• Transaction reference IDs and amounts (used for dispute resolution and financial record-keeping).
• Deposit and withdrawal history associated with your krakiya account.

This financial data is stored in encrypted form on krakiya's secure servers. Access is restricted to authorised personnel only and is subject to strict internal access controls. Krakiya undergoes regular security audits to ensure payment data remains protected.

4 Who We Share Your Data With

Krakiya does not sell your personal data. We share data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it securely and in accordance with applicable privacy laws.

• Payment processors: Mobile banking gateways (bKash, Nagad, Rocket) receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers: When krakiya conducts KYC checks, your identity documents may be processed by a third-party verification service. These providers are bound by strict data processing agreements.
• Legal and regulatory authorities: Krakiya may be required by law to disclose certain data to regulatory bodies, law enforcement agencies, or courts. We will only do so when legally compelled and will notify you where permitted by law.
• IT and infrastructure providers: Krakiya uses third-party cloud hosting and security services to operate the platform. These providers act as data processors under krakiya's instructions and do not have independent access to your personal data.

Krakiya does not share your data with advertisers, data brokers, or any other commercial third parties. Your information is not used to build advertising profiles or sold to marketing companies.

5 Cookies & Tracking

Krakiya uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use the site. Here's what we use and why:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your language preference, and ensure secure navigation. You cannot opt out of essential cookies without affecting your ability to use krakiya.
• Analytics cookies: Krakiya uses anonymised analytics data to understand which pages are most visited, how long players spend on each section, and where technical issues occur. This data is aggregated and cannot be used to identify individual players.
• Security cookies: These help krakiya detect and prevent fraudulent activity, including bot traffic and suspicious login patterns.

Krakiya does not use third-party advertising cookies or tracking pixels that share your data with external ad networks. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in and use the platform normally.

6 Your Privacy Rights

As a krakiya user, you have meaningful rights over your personal data. These rights are not just legal formalities — krakiya takes them seriously and has processes in place to honour every request promptly.

To exercise any of these rights, contact krakiya support at [email protected]. We aim to respond to all data rights requests within 30 days. In some cases — particularly for deletion requests — we may need to retain certain data to comply with legal obligations, and we will explain this clearly when it applies.

7 Data Retention

Krakiya retains your personal data only for as long as it is necessary for the purposes it was collected, or as required by law. Here's a general guide to how long different types of data are kept:

• Account data: Retained for the duration of your account and for up to five years after account closure, in line with standard financial record-keeping requirements.
• Transaction records: Retained for a minimum of five years to comply with anti-money laundering regulations.
• KYC documents: Retained for five years after the end of the business relationship, as required by applicable regulations.
• Support communications: Retained for two years after the last interaction, unless a longer period is required for an ongoing dispute.
• Analytics data: Anonymised and aggregated — retained indefinitely as it cannot be linked back to individual users.

When data is no longer required, krakiya deletes or anonymises it securely. You can request early deletion of your data by contacting support, subject to the legal retention requirements described above.

8 Minors

Krakiya is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a krakiya account, please contact us immediately at [email protected]. We will investigate and close the account promptly, deleting any associated personal data.

Krakiya uses age verification checks during registration and may request identity documents to confirm a player's age at any point. Accounts that cannot be verified as belonging to an adult will be suspended pending review.

9 How We Keep Your Data Secure

Krakiya takes data security seriously. The platform uses a combination of technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure:

• All data in transit is encrypted using TLS (Transport Layer Security).
• Sensitive data at rest — including financial records and identity documents — is stored in encrypted form.
• Access to personal data is restricted to authorised krakiya staff on a need-to-know basis, with access logs maintained and reviewed regularly.
• Krakiya's infrastructure undergoes regular security testing and vulnerability assessments.
• In the event of a data breach that affects your personal data, krakiya will notify you as quickly as possible and take immediate steps to contain the breach.

10 Changes to This Policy

Krakiya may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or our data practices. When we make changes, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that affect how your data is used, krakiya will notify registered users via email or an in-platform notification before the changes take effect. Your continued use of krakiya after a policy update constitutes acceptance of the revised terms.

We recommend bookmarking this page and reviewing it periodically. If you have any questions about a change to this policy, contact support before continuing to use the platform.

11 Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or how krakiya handles your personal data, the support team is available around the clock.

• Email: [email protected]
• Response time: Privacy-related requests are handled within 30 days
• Support hours: 24/7, every day of the year

For data deletion or access requests, please include your registered mobile number and full name in your email so we can locate your account quickly. All privacy requests are handled confidentially by krakiya's data team.