These terms govern your use of the krakiya platform. Please read them carefully before registering or placing any bets. By creating a krakiya account, you confirm that you have read, understood, and agreed to everything set out below.
What You Need to Know
These highlights don't replace the full terms — please read everything below — but they cover the most important points every krakiya player should know before they start.
Krakiya is strictly for adults. You must be at least 18 years old to register and play. Any account found to belong to a minor will be closed immediately and all funds forfeited.
Each player is allowed one krakiya account only. Duplicate accounts will be suspended and any winnings earned through them will be voided. If you've lost access to your account, contact support — don't create a new one.
Krakiya only processes withdrawals to the mobile banking account registered under your name. Third-party withdrawals are not permitted under any circumstances.
All krakiya bonuses come with wagering requirements that must be met before bonus funds can be withdrawn. The specific requirements are stated clearly on each promotion page.
Any attempt to defraud krakiya — including bonus abuse, chargebacks, or collusion — will result in immediate account closure and forfeiture of all balances without appeal.
Krakiya reserves the right to update these terms at any time. Continued use of the platform after an update constitutes acceptance of the revised terms. Check this page regularly for changes.
Important: By registering a krakiya account or continuing to use the krakiya platform, you confirm that you have read and agreed to these Terms and Conditions in full. If you do not agree, please do not use krakiya.
To register and use a krakiya account, you must meet all of the following eligibility requirements. Krakiya reserves the right to request proof of eligibility at any time, and accounts that cannot be verified will be suspended pending review.
Krakiya does not knowingly accept registrations from individuals who do not meet these requirements. If you register and it is later found that you did not qualify at the time of registration, krakiya reserves the right to close your account and void any winnings.
Krakiya may ask you to submit identity documents at any point to verify your age and identity. This is a standard process and is required before any withdrawal can be processed.
Each person is permitted to hold one krakiya account only. Opening multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is a violation of these terms and will result in all associated accounts being suspended.
When registering, you must provide accurate and complete information. This includes your full legal name, date of birth, and a valid mobile banking number (bKash, Nagad, or Rocket) registered in your own name. Providing false information at registration is grounds for immediate account closure.
Krakiya reserves the right to carry out identity verification checks at any time. During a verification review, withdrawals may be temporarily suspended until the check is complete. This process is in place to protect all players on the platform.
Krakiya supports deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. All transactions are processed in BDT with no currency conversion fees applied by krakiya. Your mobile banking provider may apply their own standard transaction charges — krakiya has no control over these.
Deposits are credited to your krakiya wallet within seconds of a successful mobile banking transaction. If a deposit does not appear in your wallet within five minutes, contact krakiya support with your transaction reference number.
Any funds deposited into your krakiya wallet that are suspected to originate from fraudulent activity will be frozen pending investigation. Krakiya cooperates fully with relevant authorities in cases of suspected financial crime.
Chargeback Policy: Initiating a chargeback or payment dispute through your mobile banking provider while funds remain in your krakiya wallet is considered a breach of these terms. Krakiya reserves the right to close your account and recover any disputed amounts.
Krakiya offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated on the relevant promotion page, as well as the general bonus rules set out here. In the event of a conflict between a promotion's specific terms and these general terms, the specific promotion terms take precedence.
If you have any questions about a specific promotion or how wagering requirements work, contact krakiya support before claiming the bonus. Support is available 24/7 and can walk you through the details in plain language.
Krakiya expects all players to use the platform honestly and in good faith. The following behaviours are strictly prohibited and will result in immediate account suspension and potential legal action:
Krakiya monitors all accounts and game activity for signs of prohibited conduct. If suspicious activity is detected, krakiya may suspend your account, freeze your balance, and conduct an investigation before taking further action. Players found to have engaged in prohibited conduct will not be entitled to any funds held in their account at the time of suspension.
Krakiya is committed to promoting responsible gaming across its entire player base. Gaming should be an enjoyable form of entertainment — not a way to generate income or escape personal problems. If you feel that your gaming is becoming a problem, krakiya has tools available to help you stay in control.
All responsible gaming tools are accessible from your krakiya account settings. If you need help setting them up, contact krakiya support at any time. Krakiya also encourages players who are struggling with problem gambling to seek help from professional support organisations.
View Responsible Gaming ToolsEither you or krakiya may close your account at any time. If you wish to close your krakiya account, contact support and request account closure. Any real money balance remaining in your wallet at the time of closure will be returned to your registered mobile banking account, provided all identity verification requirements have been met.
Krakiya reserves the right to suspend or permanently close any account at its sole discretion, including but not limited to the following circumstances:
Where an account is closed due to a breach of these terms, krakiya reserves the right to withhold any balance remaining in the account. Krakiya will provide a reason for account closure where it is legally permitted to do so.
Krakiya provides its platform on an "as is" and "as available" basis. While krakiya makes every effort to ensure the platform is available and functioning correctly at all times, it cannot guarantee uninterrupted access or error-free operation.
Nothing in these terms limits krakiya's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.
Krakiya collects and processes personal data in accordance with its Privacy Policy. By registering a krakiya account, you consent to the collection and use of your personal data as described in that policy. The Privacy Policy is available at krakiya.net/privacy-policy and forms part of these Terms and Conditions.
Krakiya will never sell your personal data to third parties. Your data is used solely for the purposes of operating your account, processing transactions, verifying your identity, and communicating with you about your account and relevant promotions.
Krakiya reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated terms will be published on this page with a revised "last updated" date. For significant changes, krakiya will notify registered players via email or an in-platform notification.
Your continued use of the krakiya platform after any update to these terms constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you should stop using krakiya and contact support to close your account.
We recommend bookmarking this page and checking it periodically so you're always aware of the current terms that apply to your krakiya account.
If you have any questions about these Terms and Conditions, or if you need help with anything related to your krakiya account, the krakiya support team is available 24 hours a day, 7 days a week.
For questions specifically about responsible gaming tools or self-exclusion, visit the Responsible Gaming page for detailed guidance and direct access to all available tools.
Play Responsibly. Krakiya is intended for adults aged 18 and over. Never deposit more than you can afford to lose. If you feel your gaming is becoming a problem, visit our Responsible Gaming page for self-exclusion options and support tools available directly from your krakiya account.